How Camelo helps The UPS Store Creekside manage schedules, messages, and tasks better

Challenge

Excel scheduling was painfully time-consuming and error-prone daily. Group texts created confusing message threads constantly. Taking photos of schedules for employees was tedious.

Solution

Camelo beat 40+ other apps with its perfect feature combination: live schedule updates, organized messaging, and automated shift swaps. Everything is accessible in employees' palms instantly.

Results

Scheduling became super simple with pre-made shift templates. Team communication went smoothly without confusing text threads. Quick support always helped when needed perfectly.

The UPS Store Creekside is a family-owned store that provides packing, shipping, and printing services. They used Excel for managing schedules, group texts for communicating, and photos for keeping daily schedules. After testing over 40 apps, Joshua—assistant manager of The UPS Store Creekside—found Camelo and saved so much time with scheduling, making announcements, and keeping the team accountable.

A business adventure of two brothers

The UPS Store Creekside was started by two brothers looking for a new business adventure. With Collin’s knowledge of shipping and Keith’s love of printing and production, the store has thrived for over 10 years.

The store helps customers with packing, shipping, and printing needs. They print everything, from invitations, brochures, and business cards to large banners, fat heads, and canvas artwork.

Leading by example and making sure everyone felt heard

We had the opportunity to talk to Joshua, the assistant manager of The UPS Store Creekside. We asked about the difficulties in managing the store and the scheduling process, and Joshua shared:

My struggle was to find a balance between a laid-back and fun atmosphere while maintaining professionalism at work. I discovered that leading by example helped to balance these aspects of our store, making sure every employee felt heard and accepted.
— Joshua, assistant manager of The UPS Store Creekside

It was hard to manage shift swaps and daily schedules

Before discovering Camelo, Joshua and the team used Microsoft Excel to schedule employees. The process was time-consuming as manual scheduling led to many problems.

It was also difficult to keep up with shift swaps on a physical schedule and we were having to take photos so people could see their schedules day to day.
— Joshua, assistant manager of The UPS Store Creekside

Messy group texts and threads were confusing

And it took a lot of work to communicate with the team.

There was a time when we had to have a group text for messaging but with some Android users, we had to create all new threads when someone left or a new employee was added and some messages were sent to the wrong threads leading to confusion.
— Joshua, assistant manager of The UPS Store Creekside

Trying over 40 apps to modernize the scheduling process

So Joshua came looking for a solution to modernize the scheduling process with 4 main things in mind: the ability to schedule, message employees, shift swapping capabilities, and all at a great price.

After testing over 40 apps, Camelo was by far the best.
— Joshua, assistant manager of The UPS Store Creekside

With Camelo, Joshua can easily create and share schedules with the team, and everyone gets updates about their shifts through the mobile app. The team can send messages in groups or individually, keeping communication organized. They can also swap shifts quickly with automated suggestions and notifications. All these cool features come with an affordable plan and quick support.

The challenges of messaging the team and keeping up with shift swaps and daily schedules were quickly solved when The UPS Store Creekside team started using Camelo.

Camelo made this super simple and everything is now in the palm of our hands and updated live.
— Joshua, assistant manager of The UPS Store Creekside

What Joshua loves about Camelo

What Joshua loves about Camelo is shift templates, task management, and quick, helpful support. He would also recommend Camelo to others because of the ease of the platform as well as its capabilities.

Love the ability to easily schedule with pre-made shifts and daily tasks. Mai with support has always been quick to answer and always so helpful.
— Joshua, assistant manager of The UPS Store Creekside

As we’ve constantly updated and added new capabilities to the app to make Camelo more versatile and convenient for users, we’ve also invited Joshua and his team to be the first to try out our new features.

Love Camelo and cannot wait to see what the future holds with new updates and features!
— Joshua, assistant manager of The UPS Store Creekside