How Brick uses Camelo to ensure 24/7 coverage while maintaining compliance & team well-being

Brick is a leading fintech company in Southeast Asia, focused on building a reliable real-time payments network through open finance solutions. Their rapid growth has brought challenges in maintaining 24/7 coverage, ensuring compliance, and supporting team well-being. By switching to Camelo, Donnie Silalahi, Head of Department at Brick, has saved about 5 hours per week on employee scheduling.

Supporting diverse clients with reliable financial services

Starting in Indonesia, Brick aims to make financial services accessible to everyone in Southeast Asia. They work with a diverse range of clients, from startups to large financial institutions.

For example, they helped a payroll provider achieve accurate salary disbursements while cutting transaction costs. A pay-later service used Brick's API to speed up transactions and boost reliability on e-commerce platforms. Brick also helped a marketplace enable 24/7 payments with greater stability. Their single API connects to various banks and e-wallets, offering better conversion rates than other alternatives.

In fintech, every second counts

“As a team leader in Brick's Payment Operations, I've witnessed our rapid growth firsthand and faced the challenges that come with scaling a fintech operation in a dynamic market,” Donnie shared.

One major challenge is staying compliant with the varying rules and regulations across different countries in the payments network. Another difficulty is managing sudden spikes in transaction volumes, such as during major e-commerce events or when onboarding high-volume clients. The team needs robust systems and 24/7 support.

I've learned that in fintech, every second counts – a delayed transaction can mean lost business for our clients and a damaged reputation for us.

— Donnie Silalahi, head of Department at Brick

To address these challenges, Brick implemented smarter alert systems and scheduled the team for around-the-clock support. This also introduced new challenges, like balancing work schedules and maintaining a healthy work-life balance for the team.

“Balancing growth, regulatory compliance, and team well-being has been a complex but rewarding journey,” Donnie added.

A breath of fresh air, away from tedious spreadsheets

When we first implemented Camelo, it was a revelation for our Payment Operations team. Coming from a tedious spreadsheet-based system, the intuitive interface was a breath of fresh air.

— Donnie Silalahi, head of Department at Brick

What immediately impressed the team was how easily they could navigate to the current day and see active shifts on Camelo. This simple feature saved them countless hours of frustration by giving them an overview of daily operations right away.

Plus, the improved visibility into shift patterns has helped management at Brick support a healthier work-life balance for their team. In a high-pressure, 24/7 fintech environment, smart shift scheduling can help prevent burnout. This, in turn, helps them attract and retain top talent.

How Brick stays efficient and fair

“The real-time clock-in tracking feature was a game-changer. We could immediately see who was on time and who wasn't, which is crucial for maintaining our 24/7 support for our real-time payments network,” Donnie said. This feature also allows them to quickly adjust for late arrivals, so they always have the coverage they need. And with the shift swap and leave request features, they can handle personal commitments without sacrificing round-the-clock coverage.

The timesheet calculation feature was also impressive to the people at Brick. They can accurately track time spent on tasks, which is essential when they're processing a high volume of transactions and need to allocate resources efficiently. Plus, seeing how shift hours are distributed helps ensure fair scheduling as the team grows.

What I appreciate most about Camelo is how it’s streamlined our entire shift management process, crucial for a fast-growing fintech like Brick. The feature I find really valuable is the task management system. Being able to create detailed SOP checklists for each shift and see them completed in real-time has helped us maintain our high-quality services and regulatory compliance.

— Donnie Silalahi, head of Department at Brick

Saving 5 hours a week for more important commitments

Camelo has been a great source of support for Brick’s growth. Donnie told us about seeing a decrease in scheduling errors and last-minute shift changes. It means better service for their clients and optimal staffing while processing high volumes of payments annually.

For me, it’s saved about 5 hours a week that I can now spend on strategies that improve our services and operations. The smooth scheduling, time tracking, and task management give us peace of mind, especially as we deal with complex regulations and scale up.

— Donnie Silalahi, head of Department at Brick