How Truworth Care uses Camelo to save time and gain peace in employee scheduling

Challenge

Scheduling with pen and paper was slow and time-consuming, leading to frequent mistakes. Relying on Google Keep for progress notes became overwhelming as the team expanded. Communication with employees was difficult.

Solution

Camelo—the all-in-one tool provided easy scheduling, time tracking, communication through message boards—eliminated the need for multiple apps. The note section helped the team keep up to date with the required data.

Results

Truworth Care now rarely makes scheduling mistakes, with staff properly scheduled and accurate work hour calculations. The Note section became a game-changer, allowing easy progress note management and eliminating the need for Google Keep, ultimately saving time and providing peace of mind.

Truworth Care is a registered NDIS service provider based in Cairns, Far North Queensland. They provide High-Intensity Daily Personal Activities including complex bowel care, enteral feeding and management, severe dysphagia management, tracheostomy management, urinary catheter management, subcutaneous injection, complex wound care and implementation of behaviour support plans.

Scheduling used to be a slow and time-consuming process for Truworth Care when arranging shifts with paper and pen wasn’t effective. After self-educating on technology and doing some searching, Nokuthula Sibanda—the owner of Truworth Care— found Camelo a good match for her scheduling demands.

Two professionals came together to make a difference

Truworth Care began their journey in 2022 when Nokuthula Sibanda and her husband thought of combining their skills and becoming disability service providers under the NDIS in Australia. “We thought we had the experience and decided to use it,” she said.

Nokuthula is a Registered Nurse with vast experience in Rehabilitation and Neurology, Diabetes Educator and Wound Ostomy and Continence Nurse (WOCN). Meanwhile, her husband is a disability support worker.

With their extensive experience in disability services, the two experts decided to open Truworth Care. Their mission is to advance the quality of life for people with disabilities and improve the health and well-being of all by focusing on individuals’ uniqueness, abilities, strengths, interests, and preferences.

Facing challenges when scheduling in ordinary ways

Managing a large number of staff wasn’t an easy task for Nokuthula. She told us the scheduling process was slow and took a lot of time as they used pen and paper. Some mistakes kept happening again and again such as forgetting to update someone, scheduling the wrong people for shifts, or miscalculating work hours, etc.

Nokuthula also found it difficult to communicate with her employees. They used Google Keep to exchange progress notes as a way to update their tasks’ statuses. But it was a temporary solution because the amount of information to handle would be overwhelming once their team expanded.

Hiring someone to handle every aspect is extremely expensive and it’s hard to find a tool which can help you to do most of the business needs.
— Nokuthula Sibanda, owner of Truworth Care

“We are educating ourselves on technology in order to save time and money,” she shared.

Making the switch: a smooth transition to Camelo!

Nokuthula’s focus on implementing technology into work had finally led her to a new turn. One day she found out about Camelo and decided to give it a try. After testing Camelo's interface and exploring its features for just a few days, the organisation owner was convinced.

The scheduling, time tracking, and communication through boards with staff were easy.
— Nokuthula Sibanda, owner of Truworth Care

An all-in-one tool for business needs

With Camelo, now Nokuthula rarely makes any mistakes while scheduling. Her staff are scheduled for the right shifts and their work hours are no longer miscalculated.

Managing her staff’s clock-ins and clock-outs is so much easier now with the time-tracking feature. Communication of changes with employees is also convenient since they can send messages and announcements through chats and message boards.

Camelo is a tool that is closer to providing all my business needs in one app.
— Nokuthula Sibanda, owner of Truworth Care

Clock in and clock out with Camelo’s time-tracking feature

The game changer for Truworth Care

One of Camelo’s features which Nokuthula found useful for her team is the Note section. They used to have their progress notes kept on Google Keep to update their work status. But organising the notes is an exhausting task and it took so much time whenever they needed to find any piece of information.

Now with the Note section in Camelo’s scheduler, Truworth Care team can easily add progress notes to communicate and keep up to date with the participants’ status per shift. They no longer have to drown in hundreds of files to search for the required data.

The note section was a game-changer for us. We eliminated using another app!
— Nokuthula Sibanda, owner of Truworth Care

Add notes to shifts in Camelo’s scheduler

Keep growing, saving time, and gaining peace with Camelo!

About her experience using Camelo, Nokuthula is eager to share her satisfaction. ”Save time and gain peace!” she said.

When asked if she would recommend Camelo to others, she doesn’t hide how ready she is.

Yes. I would recommend this tool to others, especially with all the improvements happening!
— Nokuthula Sibanda, owner of Truworth Care

As a disability service provider operating in Australia's structured NDIS environment, Truworth Care values technology that can adapt to their specific requirements. For Truworth Care, Camelo has made scheduling easier, allowing them to focus on what matters most—providing exceptional disability support services to those who need them most.