How SPIS improved scheduling efficiency by 30% with Camelo

SPIS Spindler Services GmbH (SPIS) is part of the Autohaus Gruppe Spindler, a major automotive dealership group in Germany. Led by team leader Jerry Ruff, SPIS is an IT support team that was formed out of a clear need: to provide centralized support and resolve IT problems for businesses. Operating across 8 locations, SPIS serves customers who need reliable solutions to their IT challenges.

Managing a distributed IT support team means operations must be smooth and well-coordinated to ensure every customer gets help when they need it. Yet, Jerry couldn't help but see the irony: despite being known for helping others with their problems, they were struggling with their own scheduling issue that they couldn't overlook. That was the big challenge for SPIS until they found Camelo, a scheduling tool that fits perfectly with their team.

Providing IT solutions across multiple locations

From the beginning, SPIS has been built around a simple mission: help customers with IT problems. With a dedicated team of 10 members spread across 8 locations, SPIS needs to ensure they're always ready to respond to support requests efficiently.

The nature of IT support demands precision and quick response times. When a business has an IT problem, they need help fast. This means SPIS needs to know exactly who's available, where they are, and when they can respond for every single shift across every location.

When Microsoft Teams couldn't provide the shift overview

SPIS initially used Microsoft Teams to manage their schedules. While it worked for communication, it simply wasn't designed for scheduling coordination across multiple locations.

The problem was clear: inadequate ability to organize the team and manage shifts. There was no proper planning or overview of who was working when and where. For a team that needs to provide reliable IT support across many locations, this lack of visibility was more than just inconvenient, it affected their ability to serve customers effectively.

Jerry and his team struggled with the same challenges week after week. Without a clear overview, planning shifts became guesswork rather than strategy.

The discovery that solved their problem

The turning point came when Jerry discovered Camelo through a Google search for a better scheduling tool. As someone who appreciates efficient technology solutions, he immediately recognized the potential.

It was easy to start, the support response was fast, and it was the reason to stay with Camelo.

— Jerry Ruff, leader of SPIS

This first experience set the tone for SPIS's relationship with Camelo. The combination of user-friendly design and responsive support made the transition smooth and reassuring.

Making shift scheduling clear and simple

With Camelo, the chaotic scheduling process at SPIS became much more manageable and reliable. The app provided what Microsoft Teams couldn't: better planning and an overview of shifts.

Better planning of shifts and a faster overview of schedules.

— Jerry Ruff, leader of SPIS

The features that prove most valuable for SPIS are the clock-in and out functions, along with the pause option (start a break option). These tools help Jerry keep track of his team's availability and ensure everyone is accounted for across their locations.

Clock in/out of shift and break on Camelo

For an IT support team that needs to respond quickly to customer problems, knowing exactly who's on shift and where they are makes all the difference in service delivery.

Fast and smooth adoption across the team

Introducing new tools to a team can be challenging, especially when people are comfortable with existing systems. But at SPIS, the transition to Camelo was remarkably smooth.

Staff accepted Camelo fast. For an IT team that's used to learning and adapting to new technologies, the clear interface and practical features required minimal training time. The app just made sense.

This quick adoption meant the team could start seeing benefits almost immediately, without the usual productivity dip that comes with learning new software.

Numbers that matter: 30% improvement on scheduling

The impact on SPIS's operations has been significant. Since implementing Camelo, the team has reduced scheduling time and errors by 30%. Jerry and his team can now focus all their time and effort on delivering better customer service.

But numbers only tell part of the story. The real impact is in the daily operations. Camelo has given the SPIS team a faster overview of shifts, allowing them to respond more efficiently to customer needs and coordinate support across their multiple locations.

Exceptional support that earns the long-term trust

What stands out most about SPIS's experience with Camelo isn't just the functionality, it's the support behind it.

We are very satisfied with Camelo's software. The solution is reliable, clear, and provides us with excellent support in our daily work. We would particularly like to highlight the exemplary support: inquiries are answered quickly, competently, and in a friendly manner.

— Jerry Ruff, leader of SPIS

For an IT support team that understands the value of good customer service, this resonates deeply. SPIS appreciates that Camelo takes suggestions for improvement seriously and implements them quickly.

"We also appreciate that suggestions for improvement are taken seriously and implemented promptly. The feedback policy clearly shows that Camelo actively involves its customers and consistently drives the further development of the platform," Jerry shared.

A tool worth recommending

When asked if he would recommend Camelo to others, Jerry's response is straightforward and positive. "We think Camelo is a good tool for planning shifts," he said.

For SPIS, Camelo stands out as a tool they’re happy to recommend, both for how it works and how it supports their team.

An all-round recommendable software, both in terms of functionality and service!

— Jerry Ruff, leader of SPIS

For an IT support team like SPIS that operates across multiple locations and needs to coordinate responses to customer problems efficiently, Camelo has proven to be the perfect solution. The app has helped transform their scheduling from a frustrating task into a well-organized system that supports their mission of providing reliable IT support to businesses when they need it most.