How Senyorial level up operation: an ongoing success story with Camelo

When we last spoke with Adrià, founder of Senyorial—a professional cleaning service company in Spain, he had just started using Camelo to fight off the operational challenges that were holding his business back. Now, after implementing Camelo fully across his operations, the transformation has been remarkable.

With Camelo's assistance in team management, work processes in Senyorial have become more efficient and smooth, giving Adrià more time to focus on training the team and improving service. Today, the company runs very differently from how it did in those early days of using Google Calendar and WhatsApp. Here's how Adrià transformed Senyorial from chaos to a smoothly running cleaning business with Camelo.

The real challenge wasn't what he expected

When Adrià first started managing his cleaning business, he thought the hard part would be finding customers. It turned out that the real challenge wasn't sales, it was keeping operations under control without losing his mind.

The cleaning industry is fast-paced and unpredictable. People come and go, clients expect consistency, and somehow success depends on remembering hundreds of tiny details.

For a long time, Adrià ran Senyorial's operations through WhatsApp, Google Calendar, and blind trust—a risky combination. "My brain was burning more calories than the cleaners," Adrià shared about those chaotic days.

To build something sustainable, he needed systems that worked even when he wasn't watching every detail. After many trial and error with Camelo, he finally found what truly made operations run smoothly.

Building systems that survive staff turnover with Camelo

Turnover is common in the cleaning service. Many cleaners treat it as a temporary job, which means managers can't always rely on long-term staff to remember every client detail.

At first, Senyorial handled this the old-fashioned way—explaining everything manually, week after week, hoping new staff would just "get it." Eventually, they realized something crucial:

Don’t rely on people remembering, make the tasks memorable for them.

— Adrià, founder of Senyorial

Adrià and his team started documenting every service using Camelo's structured task lists, including access instructions, supply rules, photos, and client preferences. Now, a new cleaner can walk into an unfamiliar site and understand what to do instantly—no phone call required.

Adding task lists and documents to shifts on Camelo

This approach has replaced hours of supervision and eliminated the constant repetition of instructions that used to consume Adrià's time.

Solving the 'ghost jobs' problem

Like many service businesses, Senyorial sometimes had jobs marked as completed, except clients said no one had shown up. Adrià found himself constantly stuck mediating between "My employee says they were there" and "My client says they weren't."

The solution was simple but powerful: introducing clock-in/out with geolocation and photos tied to each task, all managed on Camelo.

Clock in/out using location and photo on Camelo

Cleaners can now clock in and out directly on-site through the app, and they can even snap a quick photo to confirm the job was done. Sure, there are still a few cases where someone clocks in at the office and then walks to the café next door ("Great coffee, by the way!" Adrià joked), but those cases dropped from 15% to less than 1%.

"You can't manage what you can't see. Accountability starts with visibility," Adrià explained. This transparency now protects him, his team, and his client relationships.

From scheduling lasagna to drag-and-drop

Before fully embracing Camelo's capabilities, Senyorial's schedules looked like a stack of overlapping Google Calendars. "It looks like lasagna," Adrià laughed. He would zoom in, squint, and pray he wasn't double-booking someone.

Scheduling should be drag-and-drop, not detective work.

— Adrià, founder of Senyorial

Meanwhile, employees texted him "Can't work tomorrow at 15:00" five minutes before midnight.

Camelo's availability and open shift features changed everything. Instead of guessing who's available, employees now set their availability in advance, and managers publish open shifts right from the app for everyone qualified to claim. Scheduling transformed from detective work into logistics, the way it should be.

Open shift and availability feature on Camelo

With a proper tool: onboarding once, not 500 times

Before creating a proper onboarding process, every new hire meant another long call explaining everything from cleaning methods to company values—often with limited results. "I was spending more time explaining how the business works than actually running the business," Adrià said.

Onboarding shouldn’t be spoken, it should be documented once and reused forever.

— Adrià, founder of Senyorial

Now, Senyorial uses a welcome playbook inside Camelo that automatically shares all key information the moment a new cleaner joins: operations, company culture, rules, and expectations. No onboarding call needed anymore.

Using Team Feed on Camelo as a welcome playbook for onboarding

The team even plans to add short videos soon. "Because let's be honest, nobody reads long texts anymore," Adrià told us.

The transformation from chaos to growth

The impact on Senyorial's operations has been significant. Adrià told us that the cleaning business doesn't grow by working harder, it grows when it runs smoothly without constant firefighting.

Camelo is not just a tool; it has become the operating backbone of the entire company. Every task, every clock-in, every instruction, every shift—all tracked, assigned, and executed without me chasing anyone.

— Adrià, founder of Senyorial

With systems in place, the team stopped managing chaos and started managing growth. This shift has freed Adrià to focus on what he identified from the beginning as critical to success: training his team and delivering exceptional cleaning service experience.