How Next Wave Neurodiagnostics overcomes scheduling challenges with Camelo

Challenge

Google Sheets and calendars became overwhelming with growing contractors. Human errors caused constant scheduling mistakes and miscommunication. Billing from booked dates was incredibly difficult to process.

Solution

Camelo's multiple view options, organizing schedules by location or employee, gave an overview to manage the team. Open shift tracking helped prevent unfilled appointments completely. Notifications and shift acceptance eliminated miscommunication risks.

Results

Camelo made it so much easier to manage available jobs and get bird's-eye view of the workweek. Scheduling errors are now a thing of the past. Next Wave Neurodiagnostics could focus on providing top-tier neurodiagnostic care services.

Next Wave Neurodiagnostics specializes in providing staffing services for neurodiagnostic specialties, performing NCS, EEG, SSEP, and SSR tests to evaluate nerve and brain function. With over a decade of experience, they’re dedicated to making advanced neurodiagnostic services more accessible and reliable for clinicians and patients alike.

Scheduling once became a challenge for their growing team of contractors, as using Google Sheets or Google Calendar to organize shifts became so overwhelming. After many struggles to find a better solution, Camelo has become the perfect fit for Next Wave Neurodiagnostics’ scheduling needs.

Tackling the inefficiencies within the industry

Osvaldo Johnson—the owner of Next Wave Neurodiagnostics, Inc.—began his career in 2009, working for another company as a contractor doing Neurodiagnostic studies. In 2011, he decided to go on his own because he noticed there were a lot of inefficiencies within the industry and he knew he could do better.

I work with Pain Management Doctors and Neurologists doing studies that help diagnose many neurological issues like ALS, peripheral neuropathies, and radiculopathies.
— Osvaldo Johnson, owner of Next Wave Neurodiagnostics

Facing scheduling challenges as the business scaled

I have tried different methods to keep things nice and easy but human error would always come into play and mistakes kept happening.
— Osvaldo Johnson, owner of Next Wave Neurodiagnostics

Google Sheets, Microsoft Excel, Whiteboard, and Google Calendar had worked for them until the number of contractors became too large to manage with Google Calendar. Calengoo helped, but the features were limited.

As the business grew, so did the scheduling challenges. "Communication about who was available and on what days was always an issue," the owner said.

Using tools like Google Sheets, Microsoft Excel, and Google Calendar initially worked, but as the team expanded, these tools weren’t cutting it anymore. Scheduling errors—like assigning the wrong person to shifts or missing updates—were common. "Also using the dates booked to do our billing was no easy task either," Osvaldo added.

Finding a better solution

It took Osvaldo quite a while to find a tool that could fulfill their needs in scheduling and management. One day, they found out about Camelo and decided to give it a chance. Osvaldo spent a few days getting started and learning the basics to begin scheduling on the app.

After a while, Camelo became pretty straightforward and intuitive to use.
— Osvaldo Johnson, owner of Next Wave Neurodiagnostics

How Camelo boosts efficiency and team coordination

One of the standout features from Camelo that Next Wave Neurodiagnostics finds useful has been the ability to organize schedules by job site or by employee. Before Camelo, they could only view appointments in one way, which made it harder to get a full picture of the workweek.

Now, they can switch views depending on the situation, allowing them to understand who’s where better. "This feature has helped us organize and manage our team more effectively," Osvaldo shared.

They’ve also found the open shift feature incredibly helpful for keeping track of unfilled appointments.

Favorite features that improve communication & accountability

Camelo’s notifications and shift acceptance requirements have been game-changers for Next Wave Neurodiagnostics. These tools help ensure everyone is aware of their schedule and reduce the risk of miscommunication.

The support team has been super helpful, always answering my questions and finding ways for me to use the app better.
— Osvaldo Johnson, owner of Next Wave Neurodiagnostics

Making scheduling easier with Camelo

With Camelo, the business owner can now get a quick overview of who’s available and where they’re scheduled to be. "The app made it so much easier to manage available jobs and get a bird's-eye view of the week for each employee," Osvaldo explained. The scheduling process has become faster, more organized, and less prone to errors

Would they recommend Camelo? Absolutely.

I’d definitely recommend Camelo to others. There’s a lot to gain by using a scheduling app like this. While there are features I think could make it even better, I’m sure some of those are in development.
— Osvaldo Johnson, owner of Next Wave Neurodiagnostics

Looking ahead: Growing with Camelo to meet future needs

As Next Wave Neurodiagnostics continues to grow, they’re excited to keep using Camelo. "As we use it more, we’ll continue to suggest features that could make running our operations even easier," the owner added. With Camelo in place, they’re confident their scheduling challenges are a thing of the past, allowing them to focus more on what matters most—providing top-tier neurodiagnostic care.