How Camelo helps Jcare Support Services cut off wasted time and focus on customer care

Jcare Support Services is a dedicated disability and mental health support provider based in Australia, offering comprehensive care services such as NDIS support coordination and recovery coaching, mental health support, support workers, cleaning services, and workshops. They commit to providing personalised, high-quality support to hundreds of people every day with services ranging from in-home support to community and outpatient care.

Scheduling was once a major problem for Jcare Support Services. Although they had tried different ways to solve it, they couldn’t find anything that met their needs. After searching on Google, Brooke Sanderson and Jo Thomas—the two co-founders of Jcare Support Services—discovered Camelo and immediately recognised it was the one for their team.

A visionary leader in support services

Brooke and Jo's journey in the mental health and disability sector spans more than 20 years. With their wide experience in the field and passion for making a difference, they took a bold step during the COVID-19 pandemic to establish Jcare Support Services.

”I wanted to branch out to do things my way—so during COVID, I took a chance and opened up my own business,” Brooke said. As a radical leader, she valued the use of technology to automate processes and create more space for meaningful things.

"Having some automation which I can use to help and support not only our clients but our team helps me manage my time better."

The scheduling struggle: a common challenge

Before discovering Camelo, scheduling was a significant pain for Jcare Support Services. The process was slow, time-consuming, and prone to errors.

Brooke and Jo frequently faced challenges such as forgetting to update staff about shift changes, scheduling the wrong staff for shifts, miscalculating work hours, and struggling to communicate effectively with employees. These issues consumed valuable time and risked compromising the quality of service Jcare Support Services aimed to provide.

Discovering Camelo: a turning point

After an extensive Google search for scheduling solutions, the two co-founders found Camelo. Their first experience was remarkably smooth. "I did a trial last year to see if it was suitable for what we were looking for, and it's perfect!" Brooke recalled.

Even without formal training, Brooke found the platform incredibly easy for users to follow. The intuitive interface and comprehensive features convinced her immediately.

”It is easy, and I even hadn’t had any training. Very user-friendly!”

Transforming team operations with Camelo

One of the most significant improvements comes in staff hour tracking. "Tracking staff hours was becoming incredibly time-consuming as there were ALWAYS mistakes," Brooke shared.

Now, with Camelo's automated timesheet calculation, the organisation’s owners transformed this process entirely. There are hardly any mistakes in tracking employees' working hours, and calculating payroll is so much easier now.

’’It (Camelo) calculates and exports timesheets so this can be automated. Now more time can be spent on other things.”

Export and calculate timesheet on Camelo

A tool that gives time back

"Camelo cuts off a lot of wasted time!" Brooke emphasised. The app allows her and Jo to set schedules and then focus on what truly matters—providing exceptional support to clients and empowering their team.

”How easy it is to use. I set and forget!”

“More time to focus on more important things like customer services!” Brooke excitedly told us.

A highly recommended app for businesses

When asked if she would recommend Camelo to others, Brooke's response was an enthusiastic yes. "It's a tool that businesses can use to maximise their time spent on things other than schedules," she explained.

Her overall satisfaction extends beyond just the app.

"I have been incredibly happy with everything—from customer service to the app and website usage."

Looking ahead: discover possibilities and move forward with Camelo!

For Jcare Support Services, Camelo is more than just a scheduling tool. It's a partner in their journey to provide compassionate and efficient support service. Now they are eager to discover more of Camelo’s features other than just the timesheet calculation.

”Now we are going to get the full package so we can access all of the amazing and easy-to-use features!”

As the disability and mental health support sector continues to grow, tools like Camelo are proving instrumental in helping service providers like Jcare Support Services focus on their core mission: caring for people and improving lives.